We also had this issue. We discovered it was a fault of the programming. Since our team uses on AndroidStudio instead of OnBotJava we were working with the wrong version of the code. Upgrading our version from 4.3v to 5.0v solved our issue. We discovered this was our issue when looking in the About page in the Driver station app. It stated that a version of 5.0 or greater was required to run on the Control Hub. Here is a link to the repo https://github.com/FIRST-Tech-Challenge/SkyStone Hope this helps.
Petr, Team CZ